Question & Answer

Q01: How can I track the shipment of my order?

A01: We will provide tracking number within 3 working days after we ship your order.

Q02: Will there be on-sale items out of stock occasionally?

A02: Some of the on-sale items would be taken off shelf when they are sold out.

Q03: How long do I have to wait if the product I order is currently out of stock?

A03: It normally takes 3-6 weeks for us to restock the items.

Q04: Why does it take so long for the package to arrive?

A04: It may happen during public holidays or other special occasions such as customs inspection.

Q05: How do you send the products to me? And how long would it take?
A05: We will use different shipping couriers to ship the products depending on your location. The delivery time normally takes 5-20 working days.

Q06: Can I order some special products which are not shown on the website?

A06: Feel free to contact us if you have any special requests.

Q07: I am not able to pay online after making the order, what is the problem?

A07: We recommend you browsing with a desktop computer or try with another browser.

Q08: What is the maximum weight of an order to be accepted?

A08: We follow all the rules and polices of our shipping couriers. Your order may divide into partial shipment if it is exceeding the limit of the shipping courier.

Q09: Who should I contact if I got any problems with the products?

A09: Please contact our Customer Service Centre by email.

Q10: Does the prices include any taxes?

A10: No, import taxes, customs duties, and fees are not included in the price. Import taxes, customs duties, and additional fees for customs clearance must be fulfilled by the recipient.